Refund policy
Refund and Return Policy
Last Updated: April 14, 2026
At Velloria.shop, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
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You have 7 days from the date of delivery to request a return
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Items must be unused, unworn, and in original packaging
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The product must be in the same condition as received
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A valid proof of purchase is required
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
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Items marked as Final Sale
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Gift cards
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Personal care items (for hygiene reasons)
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Damaged items due to misuse or improper handling
3. Return Process
To initiate a return:
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Contact us via email at velloria025@outlook.com
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Provide your order number and reason for return
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Our team will guide you through the return process
Customers may be responsible for return shipping charges unless the item received was defective or incorrect.
4. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection
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If approved, your refund will be processed within 5–7 business days
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Refunds will be issued to the original payment method
5. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or payment provider (processing times may vary)
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If the issue persists, contact us
6. Exchanges
We only replace items if they are:
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Defective
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Damaged
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Incorrectly delivered
To request an exchange, please contact us with proof (photos/videos).
7. Cancellations
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Orders can be canceled within 24 hours of placing the order
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Once shipped, orders cannot be canceled
8. Damaged or Incorrect Items
If you receive a damaged or wrong product:
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Contact us within 48 hours of delivery
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Provide clear photos or videos as proof
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We will arrange a replacement or refund
9. Contact Us
For any return or refund-related queries, contact us:
Email: velloria025@outlook.com
By shopping with Velloria.shop, you agree to this Refund and Return Policy.